Automating the medical fax queue.
Every document read on arrival, matched, and filed into your EMR at 98.9% accuracy, around the clock.
Written by Dr. Tattvam A. Nair, Co-Founder & COO of Layrd. Updated August 2026.
What actually arrives by fax
Referrals from other physicians, lab results, imaging reports, consult notes, hospital records, and prior authorization correspondence. At a primary care group the volume runs to hundreds of documents a day, and someone has to open each one, work out what it is and who it belongs to, and file it where the physician will find it.
What full automation means
Layrd watches every fax source around the clock: the EMR's own inbox, external fax services, and faxes arriving by email. Each document is read as it arrives, labeled to the practice's own rules, matched to its patient, and filed in the right place in the EMR. Cover sheets are removed, faxes carrying multiple patients are split and filed separately, and referrals for brand-new patients become new charts with demographics and insurance entered. Outside portals get the same treatment, from Quest and Labcorp to hospital, imaging, and insurance portals.
The number that matters on accuracy
Across more than 1,000,000 documents, triage accuracy is 98.9%. The remaining 1.1% is never misfiled: it is left in the queue for a person, because the document was illegible or atypical. Automation you can trust fails loudly, never silently.
What it returns
From fax triage alone, practices get the work of 1 full-time employee back for every 4 to 5 physicians. The person who used to sit on the queue gets redeployed to work that was not getting done.
What does medical fax automation cover?
Every fax source the practice has, monitored 24/7: the EMR's own fax inbox, external fax services, and faxes arriving by email. Each document is read on arrival, matched to the right patient, filed in the right place in the EMR, and assigned to the right person, with anything needing action flagged.
How accurate is it?
Layrd's triage accuracy is 98.9% across more than 1,000,000 documents. The remaining 1.1% is never misfiled: it is left in the queue for a person, because the document was illegible or atypical.
What happens with referrals for new patients?
When a referral arrives for a patient who does not exist in the EMR, Layrd creates the patient chart, enters the demographics and insurance from the referral, and assigns it to whoever schedules new patients.
How much staff time does it return?
From fax triage alone, practices get 1 full-time employee back for every 4 to 5 physicians, because nobody at the practice opens the fax queue or the outside portals anymore.
See it on your own workflow.
Free for the first 4 weeks, and live in under a week.
HIPAA compliant, inside your EMR, at one flat monthly rate