Automating the medical fax queue.
Every document read on arrival, matched, and filed into your EMR at a 98.9% completion rate, around the clock.
What actually arrives by fax
The fax queue is not one queue. It is referrals, lab results, imaging reports, consult notes, discharge summaries, home-health forms, prior authorization letters, prescription paperwork, payer requests, and records from facilities that do not share cleanly with the EMR.
Each document asks a different question. Who is the patient? Is the patient already in the EMR? Is this new information or a duplicate? Is there an abnormal result? Does a physician need to review it? Does it need scheduling, scanning, a task, a referral workflow, or no action?
What full automation means
Full automation means the document is handled as work, not just as a file. Layrd watches every source day and night: the EMR's fax inbox, external fax services, fax-to-email, and outside portals. It reads the document on arrival, classifies it using the practice's rules, matches it to the right patient, removes cover sheets, splits multi-patient faxes, files it in the correct place, and routes any required action.
Referrals for new patients need more than filing. Layrd can create the patient chart, enter demographics and insurance, attach the clinical packet, and assign the scheduling work. Returned consult notes and results become part of the chart before the next visit, instead of waiting in a scanner pile.
The number that matters on accuracy
Across more than 1,000,000 documents, triage completion is 98.9%. The remaining 1.1% is never misfiled: it is left in the queue for a person, because the document was illegible or atypical. Nothing is filed on a guess.
What should be measured
- Time from receipt to patient match.
- Time from receipt to physician-visible chart placement.
- Percentage of documents routed without human touch.
- Exception reasons: illegible, duplicate, no patient match, ambiguous document type, or missing pages.
- Referral throughput: received, scheduled, completed, and closed with consult note returned.
What it returns
From fax triage alone, practices get the work of 1 full-time employee back for every 4 to 5 physicians. The goal is not simply fewer clicks. It is fewer lost documents, fewer delayed referrals, fewer missed results, and a cleaner chart before the physician opens it.
Common questions.
What does medical fax automation cover?
Every fax source the practice has, monitored 24/7: the EMR's own fax inbox, external fax services, and faxes arriving by email. Each document is read on arrival, matched to the right patient, filed in the right place in the EMR, and assigned to the right person, with anything needing action flagged.
How accurate is it?
Layrd's triage completion rate is 98.9% across more than 1,000,000 documents. The remaining 1.1% is never misfiled: it is left in the queue for a person, because the document was illegible or atypical.
What happens with referrals for new patients?
When a referral arrives for a patient who does not exist in the EMR, Layrd creates the patient chart, enters the demographics and insurance from the referral, and assigns it to whoever schedules new patients.
How much staff time does it return?
From fax triage alone, practices get 1 full-time employee back for every 4 to 5 physicians, because nobody at the practice opens the fax queue or the outside portals anymore.
See it on your own charts.
Free for the first 4 weeks, and live in under a week.
HIPAA compliant, inside your EMR, at one flat monthly rate